EMPIRICAL STUDY OF THE LEVEL OF PROFESSIONAL POLITENESS IN THE PRODUCTION OF PROFESSIONAL MESSAGES BY FUTURE MANAGERS

Abstract

Politeness in society is the norm of social interaction. Politeness plays an important role in business communication when formulating professional messages. The purpose of this work is to analyze the results of the empirical study of the level of professional politeness in the production of professional messages by future managers. The empirical study of the level of politeness in the production of professional messages was conducted using a questionnaire and a written situational task. The total number of respondents was 252 management applicants to Ukrainian universities. We define the level of professional politeness of future managers as the ability of an individual to appropriately use language tools that demonstrate professional politeness to the interlocutor in a professional message. The article defines and applies indicators for the first time: the level of theoretical awareness and the level of practical application of language means of polite professional communication. The conducted analysis of the respondents’ awareness of the theory of professional politeness when creating professional messages shows that the majority of respondents have a sufficient level of the theoretical base. The level of this indicator is the same for Bachelors and Masters. The study of the level of awareness among future managers of the practical use of words of professional politeness revealed a low level of this indicator in most respondents. The level of awareness of the practical application of professional politeness among Bachelors and Masters is the same. Thus, the empirical study of the awareness of professional politeness among future managers revealed a dissonance between the acquisition of theoretical awareness and practical skills in the use of linguistic structural units of politeness. This indicates the need to increase the level of practical skills of future managers in this area.